Secure sign-in
Use a unique password and keep access to your registered email address secure. Review the security options available in your account, including two-factor authentication where offered. Keep recovery information in a safe place.
If you suspect access by someone else
Change your password if you can still sign in and contact support. Describe the activity and approximate time without sending passwords, one-time codes or recovery codes.
Work safely with the team
Staff do not need your password to review an application. Upload requested documents through the relevant portal process and check the website address before signing in.